Center for Health Design
Center for Health Design
Center for Health Design
Transform healthcare through humanity-centered design and service innovation.
Transform healthcare through humanity-centered design and service innovation.
During my two years at C4H as the Project Manager/Lead Design Researcher, I spearheaded a community initiative to advance healthcare technology equity & innovation. Through collaborating with community, industry, and academia, we apply design thinking in building meaningful, impactful, and resilient experiences.
During my two years at C4H as the Project Manager/Lead Design Researcher, I spearheaded a community initiative to advance healthcare technology equity & innovation. Through collaborating with community, industry, and academia, we apply design thinking in building meaningful, impactful, and resilient experiences.
(Working
@ UCSD Design Lab)
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What I've done as a Project Manager
What I've done as a Project Manager
01.Build Industry Connections
01.Build Industry Connections
(C4H x Insulet Cooperation UX Team)
(C4H x Insulet Cooperation UX Team)
I lead company tours at UCSD Design Lab/ Health Futures Lab (our hub) to introduce our previous projects, effort, and future vision to seek potential collaboration.
I lead company tours at UCSD Design Lab/ Health Futures Lab (our hub) to introduce our previous projects, effort, and future vision to seek potential collaboration.
02.Facilitate Class Projects
02.Facilitate Class Projects
DSGN 160: Resilient Health Design
DSGN 160: Resilient Health Design
Resilient Health Design: Co-develop community resilience through holistic service design
While serving as the TA for this class with Prof. Eliah Aronoff-Spencer, I co-designed syllabus, prepared hands-on activities, and provided feedback/critique for students’ work.
Resilient Health Design: Co-develop community resilience through holistic service design
While serving as the TA for this class with Prof. Eliah Aronoff-Spencer, I co-designed syllabus, prepared hands-on activities, and provided feedback/critique for students’ work.
03.Host Design Workshops
03.Host Design Workshops
In the techquity project where we probe diabetics’ interaction with their healthcare providers, we gathered qualitative data from interviews. To make the best use of our data, I organized a workshop for student researchers to practice hands-on thematic analysis.
In the techquity project where we probe diabetics’ interaction with their healthcare providers, we gathered qualitative data from interviews. To make the best use of our data, I organized a workshop for student researchers to practice hands-on thematic analysis.
04.Attend Conferences
04.Attend Conferences
Besides presenting my work at American Diabetes Association, I also attended diabetes summits to keep up with the latest research work and technology innovations.
Besides presenting my work at American Diabetes Association, I also attended diabetes summits to keep up with the latest research work and technology innovations.
My research topics span from
My research topics span from
Diabetes Technology Equity
Diabetes Technology Equity
From interviewing 4 T1 diabetics and 4 healthcare providers, we identified people’s barriers in diabetes management and treatment. We are currently developing a personalized decision-aid checklist for hospital appointments.
From interviewing 4 T1 diabetics and 4 healthcare providers, we identified people’s barriers in diabetes management and treatment. We are currently developing a personalized decision-aid checklist for hospital appointments.
Initial reaction during diagnosis
“Why me?”: isolating and stressful experience
“Why me?”: isolating and stressful experience
Personal barriers
-> financial costs of medical devices
-> tolls on mental health
-> social/cultural stereotypes lead to biased treatment
-> financial costs of medical devices
-> tolls on mental health
-> social/cultural stereotypes lead to biased treatment
What’s techquity?
-> meet people at their level
-> equal access to resources people need
-> not being called patients
-> no financial burden
MedTech Horizons: Reimagine FDA Approval Process
MedTech Horizons: Reimagine FDA Approval Process
Through designing and facilitating a participatory design workshop for medical device innovators, we hope to understand their experience on FDA approval process to ideate solutions to these challenges.
Through designing and facilitating a participatory design workshop for medical device innovators, we hope to understand their experience on FDA approval process to ideate solutions to these challenges.
Transparency & Clarity
-> missing & unfocused information
-> non-existent wording standards
-> guidelines are overwhelming to navigate
-> inconsistent & untrustworthy resources
Support
-> FDA guidance enters too late
-> lack of consistent human support
-> trustworthy consultants are hard to access
-> Punishment fuels fear of seeking support
Time & Cost
-> Redundancy in application
-> Penalties for mistakes
-> Consultants are pricey
-> Unclear process
Cultural Strategy in Diabetes Treatment
Cultural Strategy in Diabetes Treatment
While collaborating with Dexcom to redesign their CGM app for a new market, we are not only designing an experience, but a service for local people. Due to NDA, here are some research directions we took:
While collaborating with Dexcom to redesign their CGM app for a new market, we are not only designing an experience, but a service for local people. Due to NDA, here are some research directions we took:
UX Trend
-> different character system
-> less typing, more browsing
-> able to accept high information density
-> simple UI != practical & trustworthy
-> different character system
-> less typing, more browsing
-> able to accept high information density
-> simple UI != practical & trustworthy
Perception on diabetes tech
-> Reading only glucose data is “meaningless” because HCP don’t know what impacted the blood glucose.
-> CGMs used to be provided in hospital because PWDs’ daily diets are controlled by HCPs and they can track.
Diabetes Management
-> Presence of diabetes “influencers”
-> Seniors primarily get their info from HCPs
-> People are unaware that some cultural eating habits would increase their glucose
✨My reflections
✨My reflections
Since stepping into the world of design, I've found this space where developed my research skills and more importantly, clarified the meaning of my work. Through empathy, we build a stronger connection between humans and technology to enhance personal health management. My perception of healthcare also extends beyond individual level to societal service.
Since stepping into the world of design, I've found this space where developed my research skills and more importantly, clarified the meaning of my work. Through empathy, we build a stronger connection between humans and technology to enhance personal health management. My perception of healthcare also extends beyond individual level to societal service.
Since stepping into the world of design, I've found this space where developed my research skills and more importantly, clarified the meaning of my work. Through empathy, we build a stronger connection between humans and technology to enhance personal health management. My perception of healthcare also extends beyond individual level to societal service.
